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Message: [QUOTE="Huge, post: 3269127, member: 1992"] It's the attitude that the customer is always right that empowers/creates Karen's. If understood correctly, the employees and employers will ensure mutual understanding and more importantly respect. No employee should have to kowtow to a customer who is in the wrong. As I said, the saying means you don't use the phrase, you're wrong or tell the customer they're wrong. It sure as **** was never, the customer is always right and you have to, as an employee bend over and accept whatever some Karen or Darren throws at you. That doesn't mean I don't think customer service isn't important nor would I expect attitude from my employees. I just would always be on their side if they've done the right thing. [/QUOTE]

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